Support

Help is closer than you think.

Find guidance directly inside UniversitySite, or contact our team when the question needs personal attention. No separate support portal required.

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Profiscience Support Team

When you contact support, you reach a real person.

Your question is handled by a U.S.-based team who work closely with the platform and understand the learning and compliance workflows it supports.

Daniel Wallace Daniel Wallace
Director of Product

Daniel leads product strategy. He works with clients and the Profiscience team to turn feedback and emerging needs into practical product improvements.

Mark Staufenberg Mark Staufenberg
CLE Specialist

Mark helps law firms interpret CLE requirements and translate them into manageable CLESite processes, including jurisdictional rules, reporting, and administrative workflows.

Glenn Wilson Glenn Wilson
CLE Specialist

Glenn supports the day-to-day administration of CLE programs, helping firms manage records, reporting, and jurisdiction-specific requirements with greater confidence.

Autumn Masters Autumn Masters
Partner Advisor

Autumn works closely with existing clients to understand changing priorities, strengthen their use of Profiscience, and explore additional capabilities that may support their learning and CLE goals.

Mary White Mary White
Product Specialist

Mary works directly with clients when questions arise, helping them resolve issues and use the platform with confidence. She brings deep product knowledge and a practical understanding of how firms work.

Michael Barshinger Michael Barshinger
Founder & CEO

Michael founded Profiscience and continues to guide its product vision and company strategy around the learning and compliance needs of law firms.

A real team. Familiar with the platform. Ready to help.

UniversitySite ? Help
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In-app help

Help without leaving your workflow.

Every page inside UniversitySite includes a contextual help panel. Look for ? icons throughout the app to find guides relevant to the page you're on, watch short how-to clips, or contact your support team — without leaving your workflow.

  • ✓ Context-sensitive — guides match the page you're on
  • ✓ Short how-to video library
  • ✓ Contact your support team

Need help with something complicated?

Share the question, workflow, or issue with our team. We will help determine the right next step.